Frequently Asked Questions

Here are some of the most frequently experienced problems

  • I’ve Gotten My Computer Wet!
    • Turn off the device, and hold down the power button until it fully turns off. If possible, disconnect the battery and/or unplug it from the outlet. Bring the device into Techno Goober immediately so we can attempt to dry it out in our drying tank.

 

  • I’ve Been Hacked!
    • Turn off the computer and disconnect from the internet as soon as possible. If you can, use another device to change as many passwords as possible, especially any with financial data on them. Bring the computer in for our Deep Scan™ so we can remove any traces of the attack.

 

  • My Computer Is Terribly Slow!
    • This could be any number of things but commonly is a failing hard drive, especially if the computer is around or past 5 years old. We want to move to a newer drive or set you up with a backup solution before the drive becomes inoperable and you lose everything!

 

  • I Don’t Have a Backup or Antivirus Solution!
    • Give us a call, we offer several options to back up all of your files in the cloud and protect you from dangerous ne’er-do-wells on the internet. These services can usually be installed remotely, so you won’t even have to leave home!

 

  • My Home Wi-Fi is Slow or There are Dead Spots!
    • Call us up! We can have a conversation or even do a site survey to see what various network solutions we can come up with to fit your needs and your price point. For instance, we have had tremendous success with our mesh-network partner and that device is only $100!

 

  • My Email is Full of Spam!
    • ...And not the delicious kind. Let us know if you have anything suspicious in your inbox before you click on it and open yourself up to the dark web. Give us a call or forward the email to phishing@gooberguardian.com and we will let you know if it’s safe to keep or time to delete!